Cloud Telephony Company in Mumbai

In today’s competitive world, it is no longer sufficient to advertise and expect the market to come to you through an inbound phone call. Instead, existing customers need to be encouraged and enticed in order to be loyal and new customers need to be searched for. These days, companies are constantly looking to increase their customer service levels as retaining existing customers is far less cost intensive than attempting to win new ones. As a result, companies are proactively making contact with their customer base on a regular basis to increase customer service by way of outbound dialing. Before companies can jump into proactive outbound dialer software, they first must transition from inbound-only communications to a blended contact center with outbound dialing. It’s important for leaders to recognize that making this transition represents a significant shift from a reactive customer service approach to communicating proactively to customers. In this transition, they must determine the amount of outbound communications the contact center plans to conduct and the objectives that it seeks to accomplish. Aside from increasing the number of touch points with the customer, proactive outbound dialing can also be used to increase the revenue derived from your customer base by up-selling or cross-selling new products to your ongoing customers. Outbound should be a core part of any organization's go-to-market strategy because it is a way of developing valuable customer relationships, and done right it is a way of getting the appropriate proposition to an accurately targeted market.

Benefits of Outbound Dialer Service

• Customer Acquisition : Acquiring new customers is most definitely a ‘hunting’ exercise and not a case of get your proposition right and they will find you. Off-the-page advertising, TV advertising, direct mail or eShots all raise awareness of you, but with so much choice available to consumers, very seldom do organisations get more than a fraction of a percent responding to a call to action.
• Converting Browsers to Buyers : It is easy to imagine the scenario, we are browsing a website, we have a real interest but we cannot find the information we need or have questions that the website just does not answer. What do we do, we leave that site and move to the next one, after all, there is plenty of choice.
• Increasing Profitability Per Customer : It is the goal of every organisation to increase the number or value of products and services that a customer purchases from them. Take, for example, the insurance company, they would love to sell home insurance to every motor policy customer. However, very few organisations do anything other than the occasional mail shot to turn their desires into reality.
• Customer Retention : With all of the systems we have in place regarding customer relationship management, policies, loyalty schemes, frequent-flier programmes, etc, we keep very close tabs on our customers. However, when was the last time you got a call from your favorite airline enquiring why you had not been flying recently, or from your supermarket asking why you are no longer using your Nectar card, etc.
• So Why Do We Need To Automate Dialling? Trying to put some of these outbound activities in place with manual dialling makes them cost prohibited. Punching in numbers from a list and listening to a ringing tone is both erroneous and time consuming. By automating the dialling process, even by autodialling from a screen, you can reduce non-productive time by 100 percent, by using predictive dialling productivity can be increased by as much as 300 percent.

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Cloud Telephony offers you a unique MISSED CALL SERVICE through our web-based platform that lets you create instant feed back, voting, business lead generation, mobile verification system through a Missed Call on a number dedicated exclusively for you.We provide you with a unique dedicated number which helps business owners to generate leads, customer support, customer feed-back, customer call-back service, user registration, pledge campaign etc. Also, at times it becomes necessary for website owners(especially E-Commerce sites) to ascertain the authenticity of the users signing into their portal or buying any products online. We provide missed call service to verify the mobile number of such visitors, to prevent any possible fraud. Since it gives no cost to the caller, this service is widely used by the end user, without any hesitation. Whether you have a fresh business set up or an established organization, you always look forward for the ways to easily connect with the new customers. Here, one should understand that in order to do the same, one must have a technical option available that can provide the users ease to connect with the company. Looking at this very common scenario and to offer an effective solution to cop up with it, One Ring conceptualized the connection through missed call idea. Now, the same idea is adopted by millions of business individuals to connect with new and existing customers.

Usage of Missed Call Services

• Lead Generation : Never miss your leads. Just add your existing number to all your TV, radio and new paper ads and increase responses up to 10 times.
• Coupon Delivery : Trade with technology. Now your customers can receive their favorite coupon at their door step simply through a missed call to your existing number
• User Registration : No need to fill lengthy and boring registration forms. Your website visitors can register themselves through missed calls. You can even configure your account to send a customized SMS auto reply and also respond to their registration confirmation along with a welcome/greeting message and auto generated password.
• Opt-in List Building : Are you building any opted in/ out database of your clients? Just share your number with your clients to automate your list building process. It is simple, fast and accurate. All your missed call data can also be forwarded to a pre-defined URL.
• Alert Subscription : Are your clients interested in getting regular SMS Alerts and updates about your products and services? Simply share your number with your clients to update your subscription list.
• Pledge Campaign : You can instantly create your own pledge campaigns with your existing number.
• Customer Support : Manage customer support requests and eliminate time on hold for customers.

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Toll free number is a 1800 series India telephone number used by businesses to allow their customers to reach them free of cost. For a tech-smart business, you need a tech-smart number that does more than you ever thought was possible by phone.Beyond in- and outbound calls, instantly activated local and toll-free phone numbers make it easy to control call routing, call tracking and even call analytics for as many numbers as your business requires. We offer a bundled solution that can help your business track calls, route calls based on your organization's needs and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services!! Want to project a national image for your business while making it easy and affordable for prospects anywhere in the country to call you? Use a toll-free number (1800 Numbers).

Key Features:

• Professional Greetings : Having a professional voice greet and guide your customers when they call leaves a lasting impression of your business, vital in today's competitive world. Your current and potential customers expect to be greeted with a clear and friendly voice that reflects your commitment to quality and ultimately your dedication to service. Their confidence in your business will be boosted when they hear a clear and friendly voice on the line.
• IVR & Multiple Departments : With Cloud Telephony your calling customers can choose from multiple departments. Even if your office is small - multiple departments can be created to give the impression of a bigger company. Size matters. With multiple extensions at your disposal you can create an IVR for call forwarding, voice mail and message delivery settings. With more choice on offer no customer will return disappointed.
• Call Logs : Call logs throw light on who is calling whom and when. With Cloud Telephony, you can view not only inbound but also outbound call activity for your Tollfree phone number or do an advanced search to find recent activity from a specific phone number. History of records cannot be deleted.
• Multi Agent Call Transfer : Stay connected wherever you are. Cloud Telephony enables you and your employees to stay connected irrespective of your location at any particular time. With Cloud Telephony, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.
• Music On Hold : Treat customers with pleasant music while calls are being transferred and boast your company’s image.
• Online Administration : View and manage your messages, account activity, call logs and settings online through web panel.

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A call center is often the first contact a customer has with an organization. It plays a major role in establishing first-class customer support and building a loyal base of customers. Recently, the call center has taken a step forward in its evolution by integrating cloud-based virtual call center functionality with other technologies. This new integrated cloud call center brings together interactive features that take customer support to the next level.

• Cloud Call Center is a ready-to-use custom made solution to start a full range of outbound and inbound call center with all capabilities in no time.
• Cloud Call Center provides an easy, fast and cost-effective solution for any size business to configure a virtual call center for sales staff, customer support teams, and help desks. Use Cloud Call Center to set up a virtual call center so that your staff can easily answer customer calls at anytime from any phone.
• Cloud Call Center includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help your business thrive, giving you a professional call center experience with zero hardware installation.
• To get started, all you need is your agents to have a phone (Mobile/Landline) and/or an internet connection and a web browser. Your agents can start receiving and making calls from anywhere.
• The flexible architecture allows you to connect, integrate and collaborate your mobile workforce, various teams, virtual work groups, your headquarters, remote offices, outsourced locations and your customers, so that your workforce could be productive from anywhere, anytime.

Features of Cloud Call Center:

• Maintain Flexibility By Using Any Phone : Talk to customers using your existing phone ? office, home, cell, and even Skype.
• Enable Managers To Make Smarter Decisions : Managers can view both real-time and historical reports about each call, agent, and department.
• Empower Agents With More Information : Agents can view caller info before answering the call, take notes on call quality, and transfer callers to another person or department.
• Customize Everything For Your Brand : You have full control to adjust greetings, hold time, routing options, music on hold and more.
• Stay On Top Of Customer Conversations : Ensure high quality service by recording every conversation.

Benefits of Cloud Call Center:

• Immense flexibility : Deploy your call center agents anywhere, anytime.
• Improved business productivity :Automate your basic business functions with advanced IVR functionality and intelligent call routing.
• Enables customized and personalised customer call experiences : Ntegrate your CRM software or your customer database to greet and route customers appropriately.
• Enables instant scalability of operations with a click of a mouse : Respond to changing business conditions, such as growth, increase/ decrease in call volumes, expansion, etc.
• Realize immediate and long-term ROI : No upfront investment in hardware, software, or human resources.
• Enhanced Profitability : Enables you to access talent outside your geography, eliminate overtime costs and reduce overhead.

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Our Click-To-Call service makes it easy for website visitors to call you, by connecting your company's website to your customers' phones. When a customer enters their phone number into your Click-To-Call option, both your phone and your customer's phone will ring and you'll be on the call together. Click-To-Call turns website clicks into phone calls, by making it simple for customers to 'call me now'. Our Click-To-Call service will help you reduce website abandonment, increase lead conversion and improve online marketing analytics.

Features of Click-to-Call Service:

• Instant and easy web configuration : In just minutes, you can embed a Click-To-Call link into your website.
• Hidden Click-To-Call for web form lead generation : Do you ask your website or landing page visitors to submit their contact info into a web form? With Click-To-Call, you can automatically call back customers and prospects as soon as they submit the form.
• Advanced phone call routing functionality : Click-To-Call can route callers based on your schedule, or connect callers to any Cloud Telephony service(Outbound Dialler, etc.) in addition to just a regular toll-free or local phone number.
• Complete call tracking reports about each call : Click-To-Call comes with complete reports about each call, including the page the web visitor called from, the duration of the call and more.

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